Delete your data

How to ask

Email rachidasen@alphasurveillance.in from the address on your account, with the subject "Delete my data". If you signed in with Facebook and the email is not the one Facebook gave us, say which Facebook name you used.

You can also use Feedback in the site's footer while signed in and write "Delete my data".

What is deleted

Your account and sign-in record, your settings, filters, watchlists, screens, saved charts, alerts and notes, and your Pro-access status. Removing the app from your Facebook settings (Settings, then Apps and websites) stops Facebook sharing anything further, but it does not delete the account here: ask us as above.

What may be kept

Posts you made in public discussions are public and are not deleted when your account is: they stay, with the display name you typed, for up to 5 years from the day they were posted. You can delete a post yourself at any time (it is then hidden from everyone but kept until the same date), or write to the Grievance officer to have one removed sooner. Requests you emailed are kept for 3 months. The record of a Pro trial (the name you typed in the agreement, your account number, the start and end dates and the agreement version) is kept after the account is deleted, as evidence that the agreement was made; it is held privately and is never public. Short-lived server records (such as the IP address) expire on their own. Anything the law requires us to keep is kept for as long as it says.

How long it takes

Your request is acknowledged within 24 hours and carried out within 15 days of receipt, and we reply when it is done. This is the same time limit as the Grievance officer's.

Facebook sign-in

From Facebook we receive only the name and email you allow when you sign in. We do not post to your Facebook account or read your friends, photos or messages.